Customer Service Program

Move-in Service Conference

The service manager will meet with you to verify that repairs noted on the pre-settlement orientation checklist are satisfactorily complete. You'll be asked to sign the checklist to acknowledge that these items have been corrected. If for any reason you cannot be available please authorize, in writing, another individual to the responsibility. Should you discover items that were missed during the pre-settlement orientation, or should you have questions about your home and its equipment, please bring these up at the conference.

Final Service Conference

The service manager will contact you approximately 9 months to 1 year after settlement to schedule the final service conference. Our goal is to ensure that you as a Piney Island Home owner is satisfied, that all your questions have been answered, and that all-necessary repairs have been completed.

Emergencies and Request for Additional Service

For emergency situations you have been provided with a list of all contractors phone numbers. Please contact the necessary contractor for any emergency situations. All our contractors have been instructed to respond to our homeowners in a timely fashion. If for some reason they are unavailable please immediately contact the Piney Island office.

If additional service is required, please fill out the "Request for additional service form" contained in your settlement package you have received at your pre-settlement orientation. Please forward this form to the Piney Island office at 29 Broad St. Unit 101 Berlin, MD 21811.

Warranty Protection

You can count on Piney Island for long term peace of mind, since every Piney Island home is backed by our 2-10 homebuyers warranty and the product manufactures additional coverage. The 2-10 homebuyers warrants workmanship and materials for one year; and structural systems for ten years. Finally, Piney Island homeowners are protected by product warranties from the name brand manufactures that supply products used in your home.